Return Policy
At Olivia Bennett Toronto, we strive to ensure that every customer is satisfied with their purchase. However, if you wish to return an item, please review the following policy carefully.
Return Conditions
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You may only request a return after you have physically received your order.
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Return shipping costs (including international postage and customs fees) are entirely the responsibility of the customer.
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Items must be unused, unwashed, undamaged, and returned in their original condition with all original tags and packaging intact.
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Trying on an item is allowed, but wearing it beyond fitting purposes is not.
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Ordering multiple sizes of the same product with the intent to return part of the order is not permitted.
Return Process
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Contact us via info@oliviabennetttoronto.com within 30 days of receiving your order to request a return.
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You will receive the return address of our supplier, located in China.
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Ship the item back at your own expense, including any customs or international shipping costs.
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We strongly recommend using a tracked shipping method to ensure safe delivery of your return.
Refunds
Once your return has been received and inspected at our supplier’s facility, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 30 days via the original payment method.
Please note that any shipping or customs fees paid are non-refundable.
Liability
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We are not responsible for packages lost or delayed by the courier if the tracking status shows the item as delivered to the address provided by the customer.
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Providing an incorrect or incomplete shipping address is the responsibility of the customer.
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Address corrections must be reported within 24 hours of placing the order.
Contact
For any questions or concerns regarding returns, please reach out to us at:
Company Name: Olivia Bennett Toronto
Email: info@oliviabennetttoronto.com